Join the Mainstreet team to enhance your career
Ask any Mainstreet Credit Union employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.
Employee Benefits and Perks
- Competitive compensation
- Day-time hours that provide for a healthy work-life balance
- Company provided life insurance and long-term disability
- Special product perks for employees
- Career advancement and growth opportunities
- Daily opportunities to help make a difference in the lives of members
- Highly motivated, passionate co-workers who are committed to success
- Generous benefits package
- 401k retirement plan with company match
- A wide variety of insurance options for health, dental, and vision
- Paid time off plus most of the federal holidays
- Volunteer opportunities
We are an Equal Opportunity Employer with branches in Kansas and Missouri.
Current Positions
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Senior Investigator BSA/AML and Fraud
Position Overview
The Senior Investigator BSA/AML and Fraud role at Mainstreet Credit Union will assist in leading in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing and other financial crimes. The position will require you to be
knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act and OFAC regulations, make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbally. The position must present a professional image and be able to prepare Suspicious Activity Reports, Investigation Reports and make necessary recommendations of actions needed to management.
The Senior Investigator BSA/AML and Fraud role at Mainstreet Credit Union will assist in leading in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing and other financial crimes. The position will require you to be
knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act and OFAC regulations, make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbally. The position must present a professional image and be able to prepare Suspicious Activity Reports, Investigation Reports and make necessary recommendations of actions needed to management.
Major Responsibilities
1. Adhere to BSA/AML, OFAC, and Identity Theft policies and procedures.
2. Assist in leading in the management of alert monitoring system for BSA/AML, fraud and other
financial crimes.
3. Research and file CTRs and SARs filings as required.
4. Conduct comprehensive case investigations which includes analyzing transaction information,
reviewing customer data, performing open-source intelligence searches, and recommend SAR or
no SAR filings to management.
5. Work cooperatively with internal and external stakeholders to obtain and analyze necessary
information related to investigations.
6. Demonstrate strong investigative/analytical skills and able to formulate and clearly articulate
supportable rationale behind decisions of the alert activity reviews, while complying with
departmental procedures.
7. Maintain an acceptable caseload through effective time management, ensuring all cases are
clearly and accurately documented for future reference and complete all required regulatory
reports timely and accurately.
8. Understand regulatory requirements and ensure policies and procedures are being performed
within the requirements.
9. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
10. Develop a good rapport and communication with internal and external business partners.
11. Complete other duties as assigned.
Required Qualifications
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and
regulations, OFAC requirements and fraud trends.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is
preferred, with at least five (5) years of progressive BSA/AML and fraud review experience.
• A professional certificate is a plus.
• Ability to assist in maintaining an acceptable caseload and monitoring of daily/weekly/monthly
alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to
interact with other financial institutions and credit union members.
• Computer skills should include a strong knowledge of Microsoft Office (Word and Excel), Verafin
or transaction monitoring software and knowledge of Symitar Episys is a plus.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.
Member Experience Representative (Full-Time)
Location: Mission, Olathe East. Olathe Downtown
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
Accounting Manager
Location: Lenexa
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Growth mindset, with a willingness to continue to learn, allowing for more efficient member-service.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Growth mindset, with a willingness to continue to learn, allowing for more efficient member-service.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The Accounting Manager is responsible for supervising and directing the day-to-day functions of the department. The major functions include but are not limited to: All accounting and general ledger activities, cash management, and regulatory reporting. The Manager ensures the accuracy of all financial records and is responsible for staffing, training, and maintaining a strong working relationship with the Payment Systems Manager.
Major Responsibilities
1. Supervise staff and direct activities to ensure timely completion of department functions.
2. Ensure proper operation of the department in conjunction with existing policies and procedures and compliance with standards set by regulatory agencies.
3. Assist in providing accurate and timely financial statements.
4. Ensure all general ledgers and bank accounts are reconciled on a daily or monthly basis including, but not limited to, fixed asset schedules, prepaid schedules, and investment records.
5. Supervise daily correspondent banking settlement procedures.
6. Interact with examiners and auditors to provide financial information and to facilitate any necessary corrections.
7. Improve systems/procedures in department to ensure efficiency and accuracy.
8. Assist the Vice President of Accounting and Finance, with developing and maintaining written process and procedures.
9. Maintain department records to ensure adequate audit trails.
10. Perform Cash Management functions.
11. Maintain and balance offsite ATMs.
12. Receive and process foreign and domestic wire transfer requests.
13. Perform accounts payable functions and records.
14. Assist SVP/CFO, VP Accounting and Finance with Quarterly NCUA Call Report and other regulatory reporting.
15. Lead special projects assigned by SVP/CFO, and VP Accounting and Finance.
16. Maintain a well-trained staff, effective employee relations and a strong working relationship with the Payment Systems Manager.
17. Give performance reviews and recommend salary adjustments according to credit union policies.
18. Perform other duties as assigned.
Required Qualifications
• 5 – 10 years of progressive accounting experience preferably with financial institutions.
• Associates, degree in Accounting, Business Administration, Finance, or related field, or equivalent
combination of education and experience.
• Strong analytical and problem-solving abilities.
• Open minded attitude.
• Shows initiative.
• Good judgment skills.
• Supervisory and full charge bookkeeping aptitude.
• Word processing and spreadsheet knowledge.
• Written communication skills.
• Knowledge of credit union products and services.
• Displays pride in work.
• 10-key by touch.
• General office equipment.
Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms
Loan Underwriter
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The Loan Underwriter functions as a senior loan officer to underwrite consumer loan and Indirect applications.
Major Responsibilities
1. Assists VP of Consumer Lending to generate increased loan volume throughout the Credit Union. 2. Identifies opportunities to cross sell products and services.
3. Review and make timely decisions as appropriate on consumer loan applications including; unsecured, automobile/motorized collateral, and home equity loans and lines.
4. Facilitate loan growth while maintaining safety and soundness within the loan portfolio.
5. Supports the funding of indirect contracts and remittance of proceeds to dealers.
6. May perform file review for quality control.
7. Provide business development of indirect loans by building partnerships through telephone interactions with the dealers.
8. Provides expertise as a subject matter expert for questions and to address elevated issues regarding lending decisions or product information.
9. Performs other duties as assigned.
Required Qualifications
• High school diploma or equivalent required.
• Five (5) years’ experience underwriting consumer loans and two (2) years’ experience working with indirect dealers required.
• Time management skills.
• Proper business and personal etiquette.
• Negotiating/problem solving skills.
• Develop and display pride in work.
• Good judgment skills.
• Personal Computer and programs relevant to position.
• Use of 10-Key, typewriter, facsimile machine, and other office equipment.
Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms
Vice President Consumer Lending
Location: Lenexa
Why Work for Mainstreet Credit Union? Because Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 65 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.
In addition to our friendly and welcoming environment, we offer our employees:
• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match • Company provided life insurance and long-term disability
• Special product perks for employees
Let’s Learn About the Job
Position Overview:
The VP Consumer Lending provides overall supervision of consumer lending products and processes and the primary leadership for all strategic product planning & development and marketing of credit union loan programs. This position manages the indirect lending program, maintains quality standards that are consistent with the credit union’s overall strategic plan and promotes a cross selling culture which supports and achieves established credit union goals.
Major Responsibilities:
1. Functions as the primary individual in charge of defining, developing and accomplishing credit union long term objectives, strategies, budgets, procedures and policies for consumer loan products and processes.
2. Assist branch personnel in sales training and process improvement.
3. Develop the indirect lending program to achieve budgeted production while maintaining portfolio quality.
4. Manage the underwriting of consumer loans. Provide member service and loan production through loan approval while balancing portfolio performance.
5. Ensures legal, regulatory, vendor and social compliance of the credit union’s consumer lending programs.
6. Manage the centralized loan processing function.
7. Act as administrator and subject matter expert for loan origination systems.
8. Maintain knowledge of competitor’s rates and terms and other trends relating to the consumer loan marketplace. Recommend product and rate changes as needed.
9. Informs Executive Management regarding key operational or portfolio issues affecting consumer lending.
10. Ensures the consumer lending area is providing friendly, timely, professional, personal service to all internal and external members or potential members.
Required Education and Experience:
• Four year business degree.
• Minimum of 10 years related experience, including a minimum of five years’ experience in strategically developing consumer loan products and programs, minimum of five years’ experience managing indirect lending programs, and management and supervisory experience
• Must have consumer loan experience in underwriting, sales and compliance Knowledge, Skills and Abilities:
• Possess advanced knowledge of and demonstrated ability to implement effective people, time, project, and organizational management practices.
• People skills and positive attitude
• Full knowledge of products and services
• Develop and display pride in work
• Understanding and use of good judgment
• Ability to perform job expectations in an accurate and efficient manner
• Personal computer
• Moderate typing
• General office equipment
Physical Requirements:
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Company Overview
Mainstreet Credit Union began in Johnson County over six decades ago as the Northeast Johnson County Teachers’ Credit Union. Over the years, Mainstreet Credit Union has grown its business by expanding to new locations and acquiring smaller credit unions in the Kansas City area. Today, Mainstreet Credit Union has over 63,000 members, 12 branches across 9 cities, and a much shorter name!
Fraud Specialist
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position. • Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Assists in the central control function for fraud activities through the credit union. Interacts with the legal and law enforcement community as it relates to fraud. Perform requests by Retail, Compliance, and Member Solutions departments. Assess varied situations for associated risk and recommends proper resolution, based upon current risk tolerances. Recommend action needed to management.
Major Responsibilities
1. Perform daily monitoring in the areas of check, ATM, online banking, new account, plastic card, and loan fraud.
2. Work fraud alerts on fraud monitoring system to find/stop fraud quickly and prevent loss. Proactively reach out to members as necessary.
3. Review checks and e-deposits exceeding certain parameters.
4. Assist with regulatory monitoring.
5. Maintain good member relations including supporting members who have been victimized
by fraud.
6. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings, restitution orders, etc.
7. Utilize all available methods of fraud detection and monitoring.
8. Submit updates to the training manuals on fraud related items.
9. React quickly and efficiently when trends emerge; notify appropriate Credit Union employees in a timely manner
10. Perform other duties as assigned
Required Qualifications
• Post high school degree or certification, preferred.
• 1-3 years experience in the financial services industry.
• Previous experience in fraud related activities preferred.
• Strong attention to detail and time management skills.
• Computer skills should include an aptitude in Microsoft Office (Word and Excel).
• Ability to comprehend standard application of credit union policies and procedures.
• Professional demeanor and good judgment • Ability to interact with other financial institutions, vendors, merchants, outside service providers and credit union members.
• Interact and cooperate with peers and other credit union staff team members on a daily basis
• Exhibits team building philosophy.
• Displays responsible behaviors outside the credit union which represent MCU in a positive light
• Knowledge of Symitar Episys- including exposure to teller, member service and lending procedures is preferred.