Join the Mainstreet team to enhance your career
Ask any Mainstreet Credit Union employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.
Employee Benefits and Perks
- Competitive compensation
- Day-time hours that provide for a healthy work-life balance
- Company provided life insurance and long-term disability
- Special product perks for employees
- Career advancement and growth opportunities
- Daily opportunities to help make a difference in the lives of members
- Highly motivated, passionate co-workers who are committed to success
- Generous benefits package
- 401k retirement plan with company match
- A wide variety of insurance options for health, dental, and vision
- Paid time off plus most of the federal holidays
- Volunteer opportunities
We are an Equal Opportunity Employer with branches in Kansas and Missouri.
Current Positions
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Member Experience Representative (Teller)
Location: Mission, Wyandotte
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined
necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined
necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
BSA/AML and Fraud Manager
Location: Lenexa
Position Overview
The BSA/AML and Fraud Manager role at Mainstreet Credit Union will lead in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing, fraud and other financial crimes. The position will be knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act, OFAC regulations and fraud mitigation and make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbal. The position must be able to prepare Suspicious Activity Reports and make necessary recommendations of actions needed to management, in a professional manner.
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.
Major Responsibilities
1. Serves as the primary point of contact for fraud-related inquiries from members and internal
staff.
2. Adhere to BSA/AML, OFAC, Identity Theft, and Fraud Mitigation policies and procedures.
3. Manage the alert monitoring system for BSA/AML, fraud and other financial crimes.
4. Responsible for the research and filing of CTRs and SARs filings, as required within the required
timeframe.
5. Conduct comprehensive case investigations which includes analyzing transaction information,
reviewing customer data, performing open-source intelligence searches, and recommend SAR or
no SAR filings to management.
6. Work cooperatively with internal and external stakeholders to obtain and analyze necessary
information related to investigations.
7. Demonstrate strong investigative/analytical skills to formulate and clearly articulate supportable
rationale behind decisions of the alert activity reviews, while complying with departmental
procedures.
8. Manage the caseload through effective time management, ensuring all cases are clearly and
accurately documented for future reference and complete all required regulatory reports timely
and accurately.
9. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings,
restitution orders, etc.
10. Perform Enhanced Due Diligence reviews and high-risk account reviews.
11. Evaluate and prepare risk assessment as necessary and review and provide suggested tuning
adjustments for monitoring system.
12. Identifies potentially fraudulent activity and emerging threats and places appropriate account
restrictions to minimize loss.
13. Understand regulatory requirements and ensure policies and procedures are being performed
within the requirements.
14. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
15. Develop a good rapport and communication with internal and external business partners.
16. Complete other duties as assigned
1. Serves as the primary point of contact for fraud-related inquiries from members and internal
staff.
2. Adhere to BSA/AML, OFAC, Identity Theft, and Fraud Mitigation policies and procedures.
3. Manage the alert monitoring system for BSA/AML, fraud and other financial crimes.
4. Responsible for the research and filing of CTRs and SARs filings, as required within the required
timeframe.
5. Conduct comprehensive case investigations which includes analyzing transaction information,
reviewing customer data, performing open-source intelligence searches, and recommend SAR or
no SAR filings to management.
6. Work cooperatively with internal and external stakeholders to obtain and analyze necessary
information related to investigations.
7. Demonstrate strong investigative/analytical skills to formulate and clearly articulate supportable
rationale behind decisions of the alert activity reviews, while complying with departmental
procedures.
8. Manage the caseload through effective time management, ensuring all cases are clearly and
accurately documented for future reference and complete all required regulatory reports timely
and accurately.
9. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings,
restitution orders, etc.
10. Perform Enhanced Due Diligence reviews and high-risk account reviews.
11. Evaluate and prepare risk assessment as necessary and review and provide suggested tuning
adjustments for monitoring system.
12. Identifies potentially fraudulent activity and emerging threats and places appropriate account
restrictions to minimize loss.
13. Understand regulatory requirements and ensure policies and procedures are being performed
within the requirements.
14. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
15. Develop a good rapport and communication with internal and external business partners.
16. Complete other duties as assigned
Required Qualifications
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and
regulations and OFAC requirements.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is
preferred, with at least four (4) years of progressive BSA/AML and fraud review experience or six
(6) years of similar or related experience. A professional certificate is preferred.
• 3-5 years of management experience supervising others, including interviewing, coaching,
scheduling, counseling, motivating, training, and handling performance evaluations.
• Maintain an acceptable caseload and monitoring of daily/weekly/monthly alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to
interact with other financial institutions and credit union members.
• Computer skills should include a proficiency with Microsoft Office (Word and Excel), Verafin or
transaction monitoring software and knowledge of Symitar Episys is a plus.
• Ability to multi-task and meet deadlines.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and
regulations and OFAC requirements.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is
preferred, with at least four (4) years of progressive BSA/AML and fraud review experience or six
(6) years of similar or related experience. A professional certificate is preferred.
• 3-5 years of management experience supervising others, including interviewing, coaching,
scheduling, counseling, motivating, training, and handling performance evaluations.
• Maintain an acceptable caseload and monitoring of daily/weekly/monthly alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to
interact with other financial institutions and credit union members.
• Computer skills should include a proficiency with Microsoft Office (Word and Excel), Verafin or
transaction monitoring software and knowledge of Symitar Episys is a plus.
• Ability to multi-task and meet deadlines.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.
Communications Coordinator
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
As a Communication Coordinator, your primary responsibility will be to generate content that aligns with our brand's voice and tone. You will create compelling materials that foster engagement and work collaboratively with various teams to produce content across different platforms, including digital, print, and social media. Additionally, you will act as the traffic coordinator for all marketing vendors and partners while remaining mindful of the credit union's promotional objectives and overall sales strategy.
Major Responsibilities
1. Conduct research, write, edit, and coordinate the production of corporate communications and
marketing materials. This includes crafting marketing collateral, newsletters, employee communications, email campaigns, website content, and social media posts.
2. Edit, proofread, and fact-check communications to ensure they are accurate, clear, and comprehensive. Maintain proper spelling, grammar, punctuation, and adherence to editorial style while ensuring a consistent tone and voice. Upholding the brand voice in all communications.
3. Update and modify content on the Mainstreet website, including advertisements, forms, website copy, and SEO optimization.
4. Evaluate the effectiveness of various marketing campaigns and assist in analyzing relevant marketing data.
5. Enhance customer engagement by optimizing our email and social media communications to align with brand goals.
6. Craft content for marketing initiatives and public relations that reflect our brand voice, catering to both employees and the public.
7. Gain an understanding of the credit union's history, philosophy, organizational structure, regulations, bylaws, and operational procedures.
8. Collaborate with external partners and vendors to implement promotional campaigns and take on specific tasks within the marketing plan as assigned.
Required Qualifications
• 3 years of experience in copy writing and editing across a variety of communication channels.
• Bachelor’s degree in journalism, marketing, communications or equivalent
• Detailed-oriented self-starter who independently manages workload.
• Demonstrable experience in marketing data analytics and tools
• Active in social media, including Facebook, Twitter, LinkedIn, Instagram, etc.
• Copy writing and proofreading
• Full knowledge of products and services
• Organizational skills
• Ability to coordinate multiple projects
• Develop and display pride in work
• Strong computer skills, i.e., Word, Excel
• Understanding and use of good judgment
• Demographic analysis skills
• Knowledge of Social Media Platforms
• Strong people skills
• Attention to detail
• Creativity
• Public speaking
Preferred Qualifications
• Financial services experience.
• Agency experience is a plus
Physical Requirements
• Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
• Sitting for extended periods of time.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
As a Communication Coordinator, your primary responsibility will be to generate content that aligns with our brand's voice and tone. You will create compelling materials that foster engagement and work collaboratively with various teams to produce content across different platforms, including digital, print, and social media. Additionally, you will act as the traffic coordinator for all marketing vendors and partners while remaining mindful of the credit union's promotional objectives and overall sales strategy.
Major Responsibilities
1. Conduct research, write, edit, and coordinate the production of corporate communications and
marketing materials. This includes crafting marketing collateral, newsletters, employee communications, email campaigns, website content, and social media posts.
2. Edit, proofread, and fact-check communications to ensure they are accurate, clear, and comprehensive. Maintain proper spelling, grammar, punctuation, and adherence to editorial style while ensuring a consistent tone and voice. Upholding the brand voice in all communications.
3. Update and modify content on the Mainstreet website, including advertisements, forms, website copy, and SEO optimization.
4. Evaluate the effectiveness of various marketing campaigns and assist in analyzing relevant marketing data.
5. Enhance customer engagement by optimizing our email and social media communications to align with brand goals.
6. Craft content for marketing initiatives and public relations that reflect our brand voice, catering to both employees and the public.
7. Gain an understanding of the credit union's history, philosophy, organizational structure, regulations, bylaws, and operational procedures.
8. Collaborate with external partners and vendors to implement promotional campaigns and take on specific tasks within the marketing plan as assigned.
Required Qualifications
• 3 years of experience in copy writing and editing across a variety of communication channels.
• Bachelor’s degree in journalism, marketing, communications or equivalent
• Detailed-oriented self-starter who independently manages workload.
• Demonstrable experience in marketing data analytics and tools
• Active in social media, including Facebook, Twitter, LinkedIn, Instagram, etc.
• Copy writing and proofreading
• Full knowledge of products and services
• Organizational skills
• Ability to coordinate multiple projects
• Develop and display pride in work
• Strong computer skills, i.e., Word, Excel
• Understanding and use of good judgment
• Demographic analysis skills
• Knowledge of Social Media Platforms
• Strong people skills
• Attention to detail
• Creativity
• Public speaking
Preferred Qualifications
• Financial services experience.
• Agency experience is a plus
Physical Requirements
• Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
• Sitting for extended periods of time.