Join the Mainstreet team to enhance your career
Ask any Mainstreet Credit Union employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.
Employee Benefits and Perks
- Competitive compensation
- Day-time hours that provide for a healthy work-life balance
- Company provided life insurance and long-term disability
- Special product perks for employees
- Career advancement and growth opportunities
- Daily opportunities to help make a difference in the lives of members
- Highly motivated, passionate co-workers who are committed to success
- Generous benefits package
- 401k retirement plan with company match
- A wide variety of insurance options for health, dental, and vision
- Paid time off plus most of the federal holidays
- Volunteer opportunities
We are an Equal Opportunity Employer with branches in Kansas and Missouri.
Current Positions
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Member Experience Representative (Teller)
Location: Mission, Wyandotte
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined
necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined
necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
BSA/AML and Fraud Manager
Location: Lenexa
Position Overview
The BSA/AML and Fraud Manager role at Mainstreet Credit Union will lead in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing, fraud and other financial crimes. The position will be knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act, OFAC regulations and fraud mitigation and make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbal. The position must be able to prepare Suspicious Activity Reports and make necessary recommendations of actions needed to management, in a professional manner.
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.
Major Responsibilities
1. Serves as the primary point of contact for fraud-related inquiries from members and internal
staff.
2. Adhere to BSA/AML, OFAC, Identity Theft, and Fraud Mitigation policies and procedures.
3. Manage the alert monitoring system for BSA/AML, fraud and other financial crimes.
4. Responsible for the research and filing of CTRs and SARs filings, as required within the required
timeframe.
5. Conduct comprehensive case investigations which includes analyzing transaction information,
reviewing customer data, performing open-source intelligence searches, and recommend SAR or
no SAR filings to management.
6. Work cooperatively with internal and external stakeholders to obtain and analyze necessary
information related to investigations.
7. Demonstrate strong investigative/analytical skills to formulate and clearly articulate supportable
rationale behind decisions of the alert activity reviews, while complying with departmental
procedures.
8. Manage the caseload through effective time management, ensuring all cases are clearly and
accurately documented for future reference and complete all required regulatory reports timely
and accurately.
9. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings,
restitution orders, etc.
10. Perform Enhanced Due Diligence reviews and high-risk account reviews.
11. Evaluate and prepare risk assessment as necessary and review and provide suggested tuning
adjustments for monitoring system.
12. Identifies potentially fraudulent activity and emerging threats and places appropriate account
restrictions to minimize loss.
13. Understand regulatory requirements and ensure policies and procedures are being performed
within the requirements.
14. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
15. Develop a good rapport and communication with internal and external business partners.
16. Complete other duties as assigned
1. Serves as the primary point of contact for fraud-related inquiries from members and internal
staff.
2. Adhere to BSA/AML, OFAC, Identity Theft, and Fraud Mitigation policies and procedures.
3. Manage the alert monitoring system for BSA/AML, fraud and other financial crimes.
4. Responsible for the research and filing of CTRs and SARs filings, as required within the required
timeframe.
5. Conduct comprehensive case investigations which includes analyzing transaction information,
reviewing customer data, performing open-source intelligence searches, and recommend SAR or
no SAR filings to management.
6. Work cooperatively with internal and external stakeholders to obtain and analyze necessary
information related to investigations.
7. Demonstrate strong investigative/analytical skills to formulate and clearly articulate supportable
rationale behind decisions of the alert activity reviews, while complying with departmental
procedures.
8. Manage the caseload through effective time management, ensuring all cases are clearly and
accurately documented for future reference and complete all required regulatory reports timely
and accurately.
9. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings,
restitution orders, etc.
10. Perform Enhanced Due Diligence reviews and high-risk account reviews.
11. Evaluate and prepare risk assessment as necessary and review and provide suggested tuning
adjustments for monitoring system.
12. Identifies potentially fraudulent activity and emerging threats and places appropriate account
restrictions to minimize loss.
13. Understand regulatory requirements and ensure policies and procedures are being performed
within the requirements.
14. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
15. Develop a good rapport and communication with internal and external business partners.
16. Complete other duties as assigned
Required Qualifications
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and
regulations and OFAC requirements.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is
preferred, with at least four (4) years of progressive BSA/AML and fraud review experience or six
(6) years of similar or related experience. A professional certificate is preferred.
• 3-5 years of management experience supervising others, including interviewing, coaching,
scheduling, counseling, motivating, training, and handling performance evaluations.
• Maintain an acceptable caseload and monitoring of daily/weekly/monthly alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to
interact with other financial institutions and credit union members.
• Computer skills should include a proficiency with Microsoft Office (Word and Excel), Verafin or
transaction monitoring software and knowledge of Symitar Episys is a plus.
• Ability to multi-task and meet deadlines.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and
regulations and OFAC requirements.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is
preferred, with at least four (4) years of progressive BSA/AML and fraud review experience or six
(6) years of similar or related experience. A professional certificate is preferred.
• 3-5 years of management experience supervising others, including interviewing, coaching,
scheduling, counseling, motivating, training, and handling performance evaluations.
• Maintain an acceptable caseload and monitoring of daily/weekly/monthly alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to
interact with other financial institutions and credit union members.
• Computer skills should include a proficiency with Microsoft Office (Word and Excel), Verafin or
transaction monitoring software and knowledge of Symitar Episys is a plus.
• Ability to multi-task and meet deadlines.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.
Communications Coordinator
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
As a Communication Coordinator, your primary responsibility will be to generate content that aligns with our brand's voice and tone. You will create compelling materials that foster engagement and work collaboratively with various teams to produce content across different platforms, including digital, print, and social media. Additionally, you will act as the traffic coordinator for all marketing vendors and partners while remaining mindful of the credit union's promotional objectives and overall sales strategy.
Major Responsibilities
1. Conduct research, write, edit, and coordinate the production of corporate communications and
marketing materials. This includes crafting marketing collateral, newsletters, employee communications, email campaigns, website content, and social media posts.
2. Edit, proofread, and fact-check communications to ensure they are accurate, clear, and comprehensive. Maintain proper spelling, grammar, punctuation, and adherence to editorial style while ensuring a consistent tone and voice. Upholding the brand voice in all communications.
3. Update and modify content on the Mainstreet website, including advertisements, forms, website copy, and SEO optimization.
4. Evaluate the effectiveness of various marketing campaigns and assist in analyzing relevant marketing data.
5. Enhance customer engagement by optimizing our email and social media communications to align with brand goals.
6. Craft content for marketing initiatives and public relations that reflect our brand voice, catering to both employees and the public.
7. Gain an understanding of the credit union's history, philosophy, organizational structure, regulations, bylaws, and operational procedures.
8. Collaborate with external partners and vendors to implement promotional campaigns and take on specific tasks within the marketing plan as assigned.
Required Qualifications
• 3 years of experience in copy writing and editing across a variety of communication channels.
• Bachelor’s degree in journalism, marketing, communications or equivalent
• Detailed-oriented self-starter who independently manages workload.
• Demonstrable experience in marketing data analytics and tools
• Active in social media, including Facebook, Twitter, LinkedIn, Instagram, etc.
• Copy writing and proofreading
• Full knowledge of products and services
• Organizational skills
• Ability to coordinate multiple projects
• Develop and display pride in work
• Strong computer skills, i.e., Word, Excel
• Understanding and use of good judgment
• Demographic analysis skills
• Knowledge of Social Media Platforms
• Strong people skills
• Attention to detail
• Creativity
• Public speaking
Preferred Qualifications
• Financial services experience.
• Agency experience is a plus
Physical Requirements
• Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
• Sitting for extended periods of time.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
As a Communication Coordinator, your primary responsibility will be to generate content that aligns with our brand's voice and tone. You will create compelling materials that foster engagement and work collaboratively with various teams to produce content across different platforms, including digital, print, and social media. Additionally, you will act as the traffic coordinator for all marketing vendors and partners while remaining mindful of the credit union's promotional objectives and overall sales strategy.
Major Responsibilities
1. Conduct research, write, edit, and coordinate the production of corporate communications and
marketing materials. This includes crafting marketing collateral, newsletters, employee communications, email campaigns, website content, and social media posts.
2. Edit, proofread, and fact-check communications to ensure they are accurate, clear, and comprehensive. Maintain proper spelling, grammar, punctuation, and adherence to editorial style while ensuring a consistent tone and voice. Upholding the brand voice in all communications.
3. Update and modify content on the Mainstreet website, including advertisements, forms, website copy, and SEO optimization.
4. Evaluate the effectiveness of various marketing campaigns and assist in analyzing relevant marketing data.
5. Enhance customer engagement by optimizing our email and social media communications to align with brand goals.
6. Craft content for marketing initiatives and public relations that reflect our brand voice, catering to both employees and the public.
7. Gain an understanding of the credit union's history, philosophy, organizational structure, regulations, bylaws, and operational procedures.
8. Collaborate with external partners and vendors to implement promotional campaigns and take on specific tasks within the marketing plan as assigned.
Required Qualifications
• 3 years of experience in copy writing and editing across a variety of communication channels.
• Bachelor’s degree in journalism, marketing, communications or equivalent
• Detailed-oriented self-starter who independently manages workload.
• Demonstrable experience in marketing data analytics and tools
• Active in social media, including Facebook, Twitter, LinkedIn, Instagram, etc.
• Copy writing and proofreading
• Full knowledge of products and services
• Organizational skills
• Ability to coordinate multiple projects
• Develop and display pride in work
• Strong computer skills, i.e., Word, Excel
• Understanding and use of good judgment
• Demographic analysis skills
• Knowledge of Social Media Platforms
• Strong people skills
• Attention to detail
• Creativity
• Public speaking
Preferred Qualifications
• Financial services experience.
• Agency experience is a plus
Physical Requirements
• Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
• Sitting for extended periods of time.
Member Experience Representative (Full-Time)
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
Member Assistance Rep (Full-Time)
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreets vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling
opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.
Major Responsibilities
1. Maintains an up-to-date and extensive knowledge on all credit union products and services.
2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
3. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and professionalism.
4. Performs membership maintenance as necessary and required.
5. Completes various duties pertaining to accounts to include:
• Funds transfer and availability
• ACH and Debit card disputes
• Automatic fund transfers
• Complete verification requests by third parties
• Stop payments
• Online and mobile services including bill pay, mobile deposit, interbank transfer
• ATM and Debit Card usage, limits, and travel notifications
• Wire transfers
• Check orders
• Consumer loan and card payments
6. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
7. Supports development of peers through mentoring and job-shadowing.
8. Maintains the highest level of confidentiality with all information obtained.
9. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
10. Actively participates in training programs to maintain and acquire additional job knowledge and skills.
11. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
12. Performs other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred.
• Two (2) years of call center, loan processing and/or teller administration experience required.
• Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
• Relevant computer and solid mathematical aptitude skills required.
• Familiar with a variety of account ownerships, both personal and businesses.
• Strong communication skills to include written communication and excellent phone etiquette.
• Working knowledge of cross-selling techniques.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Display ownership and drive for personal success.
• Understanding and use of good judgment and critical thinking.
• Detail oriented, strong organizational skills, high degree of accuracy.
• Requires use of general office equipment, phone system, MasterCard system, in-house computer
system, word processing, statement, and check copy equipment.
• Knowledge of Microsoft Office programs.
• Knowledge of call center terminology and ability to read personal call performance reports.
Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
(Virtual) Member Development Specialist
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The Member Development Specialist will be responsible for establishing new member relationships through electronic channels as well as enhancing current member relationships while engaging in all sales and service activities. This individual will initiate, develop, and retain relationships with our members through advising them on the best products and service solutions to meet their needs, while supporting the credit union’s sales philosophy and goals. This position will be expected to exhibit strong interpersonal skills to members and to all team members to ensure strong working relationships within the entirety of the Mainstreet team.
Major Responsibilities
1. Consistently demonstrates Mainstreet’s Values with internal and external members.
2. Complete required training certifications as outlined for the position.
3. Develop and groom positive member relationships through proactive communications (outbound calling, email, onboarding, follow-up, etc.) through the electronic channels.
4. Ability to open accounts and work loan applications while identifying needs for loan solutions and cross-selling opportunities to help our members with their financial needs.
5. Performs loan processing activities to include research, interviews, loan approvals (within set limits) and loan closings through the online channels
6. Work with other credit union departments to ensure the workflow or process is providing the best service to the members (indirect, loan processing, etc.)
7. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
8. Meet Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.
9. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
10. Must have the flexibility to work during the necessary business hours and exceed goals as established by management.
11. Perform other duties as assigned
12. Performs other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred.
• Two (2) years of call center, loan processing and/or teller administration experience required.
• Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
• Relevant computer and solid mathematical aptitude skills required.
• Familiar with a variety of account ownerships, both personal and businesses.
• Strong communication skills to include written communication and excellent phone etiquette.
• Working knowledge of cross-selling techniques.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Display ownership and drive for personal success.
• Understanding and use of good judgment and critical thinking.
• Detail oriented, strong organizational skills, high degree of accuracy.
• Requires use of general office equipment, phone system, MasterCard system, in-house computer
system, word processing, statement, and check copy equipment.
• Knowledge of Microsoft Office programs.
• Knowledge of call center terminology and ability to read personal call performance reports.