Join the Mainstreet team to enhance your career
Ask any Mainstreet Credit Union employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.
Employee Benefits and Perks
- Competitive compensation
- Day-time hours that provide for a healthy work-life balance
- Company provided life insurance and long-term disability
- Special product perks for employees
- Career advancement and growth opportunities
- Daily opportunities to help make a difference in the lives of members
- Highly motivated, passionate co-workers who are committed to success
- Generous benefits package
- 401k retirement plan with company match
- A wide variety of insurance options for health, dental, and vision
- Paid time off plus most of the federal holidays
- Volunteer opportunities
We are an Equal Opportunity Employer with branches in Kansas and Missouri.
Current Positions
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Assistant Branch Manager
Location: Lenexa
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Interact professionally with all employees, members, and general public.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Interact professionally with all employees, members, and general public.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview:
The Assistant Branch Manager is responsible for assisting in the management of an assigned branch office’s key activities, including teller activity, business development, lending, and operations to ensure high levels of member service and achievement of business goals and objectives. This position has direct supervisory responsibility for all staff in absence of branch manager. The Assistant Branch Manager also:
1.Provides direction and support for teller activity through scheduling, training and development, directing and evaluating performance, recommending promotions, transfers and salary adjustments; identifies performance problems and takes action to correct.
2.Completes reconcilement of daily teller processes, official checks, traveler’s checks, cash reports and shipments.
3.Assures teller discrepancies and account related concerns are resolved in a timely manner.
4.Performs as a paying and receiving teller; assists members with issues and opens accounts as needed.
5.Promotes credit union products and services to meet or exceed established cross selling goals and promote positive member relationships.
6.Assists with ensuring branch goals are communicated, attained and sustained for all branch staff.
7.Oversees day-to-day branch operations in the absence of the manager. Works with manager to ensure proper staffing and schedules for all branch staff.
8.Can assist with new account openings, account maintenance and loan processing activities to include research, interviews, loan approvals, and loan closings.
9.Creates environment which fosters upward/downward communications with subordinate staff.
10.Displays reasonable behaviors outside the credit union which respectfully represents the credit union.
1.Provides direction and support for teller activity through scheduling, training and development, directing and evaluating performance, recommending promotions, transfers and salary adjustments; identifies performance problems and takes action to correct.
2.Completes reconcilement of daily teller processes, official checks, traveler’s checks, cash reports and shipments.
3.Assures teller discrepancies and account related concerns are resolved in a timely manner.
4.Performs as a paying and receiving teller; assists members with issues and opens accounts as needed.
5.Promotes credit union products and services to meet or exceed established cross selling goals and promote positive member relationships.
6.Assists with ensuring branch goals are communicated, attained and sustained for all branch staff.
7.Oversees day-to-day branch operations in the absence of the manager. Works with manager to ensure proper staffing and schedules for all branch staff.
8.Can assist with new account openings, account maintenance and loan processing activities to include research, interviews, loan approvals, and loan closings.
9.Creates environment which fosters upward/downward communications with subordinate staff.
10.Displays reasonable behaviors outside the credit union which respectfully represents the credit union.
Required Qualifications
•High school diploma or general education degree (GED).
•Minimum of two (2) years of experience in a supervisory role and advanced teller
administration required.
•Some college or degree preferred.
•Loan operations experience a plus.
•Some college or degree preferred.
•Loan operations experience a plus.
Physical Requirements
•Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
•Lifting (may require up to 50 lbs.)
Senior Investigator BSA/AML and Fraud
Location: Lenexa
Position Overview
The Senior Investigator BSA/AML and Fraud role at Mainstreet Credit Union will assist in leading in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing and other financial crimes. The position will require you to be knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act and OFAC regulations, make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbally. The position must present a professional image and be able to prepare Suspicious Activity Reports, Investigation Reports and make necessary recommendations of actions needed to management.
Major Responsibilities
- Adhere to BSA/AML, OFAC, and Identity Theft policies and procedures.
- Assist in leading in the management of alert monitoring system for BSA/AML, fraud and other financial crimes.
- Research and file CTRs and SARs filings as required.
- Conduct comprehensive case investigations which includes analyzing transaction information, reviewing customer data, performing open-source intelligence searches, and recommend SAR or no SAR filings to management.
- Work cooperatively with internal and external stakeholders to obtain and analyze necessary information related to investigations.
- Demonstrate strong investigative/analytical skills and able to formulate and clearly articulate supportable rationale behind decisions of the alert activity reviews, while complying with departmental procedures.
- Maintain an acceptable caseload through effective time management, ensuring all cases are clearly and accurately documented for future reference and complete all required regulatory reports timely and accurately.
- Understand regulatory requirements and ensure policies and procedures are being performed within the requirements.
- Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards.
- Develop a good rapport and communication with internal and external business partners.
- Complete other duties as assigned.
Required Qualifications
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and regulations, OFAC requirements and fraud trends.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is preferred, with at least five (5) years of progressive BSA/AML and fraud review experience.
• A professional certificate is a plus.
• Ability to assist in maintaining an acceptable caseload and monitoring of daily/weekly/monthly alerts.
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to interact with other financial institutions and credit union members.
• Computer skills should include a strong knowledge of Microsoft Office (Word and Excel), Verafin or transaction monitoring software and knowledge of Symitar Episys is a plus.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit Union in a positive light.
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Member Experience Representative (Full-Time)
Location: Olathe Downtown, Olathe East, Bonner Springs
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.
Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.
Real Estate Loan Officer
Location: KCMO Branch
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The Real Estate Loan Officer is responsible for initial interviews with loan applicants and originates loans in compliance with all credit union lending policies. This position also ensures loan applications also meet FNMA and FHLB guidelines. The Real Estate Loan Officer position is also responsible for the following:
Major Responsibilities
- Interviews members via phone or in person to assess their current mortgage needs and all products that will assist the member in purchasing or refinancing a home.
- Originates mortgage loans either in person or via online submissions, answers member inquiries, sells mortgage products, makes appointments and conducts interviews.
- Cross sells other credit union services.
- Communicates with borrowers, realtors, and title companies to resolve problems and facilitate smooth transition in the loan process from origination to closing.
- Assists processor and/or closer when needed.
- Monitors current pipeline on a monthly basis, withdrawing any files that are no longer active in compliance with all federal regulations.
- Assists in other areas of the department as the need arises at direction of Manager.
Required Qualifications
• High school diploma or general education degree (GED).
• Minimum of two years’ experience in mortgage or financial industry preferred.
Knowledge, Skills and Abilities:
• Open minded attitude.
• Requires a large amount of member contact; requires frequent contact with title companies and realtors.
• Exhibits team building philosophy.
• Requires coordination with accounting and data processing for smooth processing of payments.
• Shows initiative.
• Good judgment skills.
• Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
• Ability to prioritize and keep focused.
• Ability to work as a team player.
• Displays pride in work.
• Knowledge of secondary market guidelines.
• Ability to change direction as priorities change.
• PC and various mortgage software programs, including FICS Loan Producer, Loan Servicer, and FNMA Desktop Underwriter.
• General office equipment experience